How to Submit Your Request
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Prepare the following details
- Registered Email (required)
- Account ID / UID (if any)
- Additional Notes (optional)
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Send your request
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Verify your identity
You will receive a confirmation link or one‑time code (OTP) at your registered email. Follow the instructions to verify the request.
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Processing time
Once verified, deletion will be completed within 7 business days. If more time is needed (e.g., incomplete verification), we will notify you by email.
Scope of Deletion
- Login credentials and basic profile data
- Preferences and usage logs (except where retention is required by law)
Data Retained for Legal & Compliance Purposes
Data Type | Retention Period | Razón |
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Transaction records & invoices | 5 años | Financial regulations & auditing |
KYC / AML verification documents | 7 años | Anti‑money‑laundering and identity‑verification laws |
Retained data is isolated, access‑restricted, and used solely for regulatory, fraud‑prevention, or dispute‑resolution purposes.
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